Brief Overview of Product and Key Features

Business environment changes continuously and rapidly. This requires that the companies should constantly reevaluate their strategies and tactical steps. Sometimes difficult decisions are to be made, which shall be made based on quality information, not based on estimates or intuition. Otherwise an important customer will turn to competition and you will have no idea where the problem was. How quickly can you respond to or even forecast ever changing needs of customers and their transition to competitors?

Let your company and your employees perfectly know the customer by means of ANNECA InTouch CRM Version 2.0, a new system for customer relationship management. Let your employees really impress your customer. With InTouch CRM you can create central customer data storage, which is fully integrated with communication tools (web, e-mail, etc.). Have everything in one place and handy to prevent switching between different applications. InTouch CRM is simply a system that works and that works well. It does what your company needs it to do, it works as your team needs it to work. This is what technology for people who care about productivity should look like.

Just like you need it

ANNECA InTouch CRM is simply the fastest and simplest way to introduce CRM in your company. Employees will learn it very quickly thanks to friendly environment and training materials. There is no need to install anything on their computers because InTouch CRM uses a web browser. You don't have to open another program to send emails, write letters, create offers or manage a calendar, which eliminates constant switching between applications.

InTouch CRM will provide your employees with direct access to customer information through a web browser or mobile phone. It will allow them to get information that they need for their work, whether they are in an office, traveling or with a customer. InTouch CRM will enable you to work as you need thanks to features such as:

• Access from anywhere through the internet - thanks to the fact that InTouch CRM is an internet application, you can really see your data anywhere (in an office, in a café, at home)
• Mobile equipment support - you don't have to manually update contacts in your mobile phone any more, you can just synchronize them with InTouch CRM 2.0
• Customized environment - user can save data views, including sorting, distribution of columns and filter.
• Quick access to information - InTouch CRM searches through hundred thousands of documents really quickly
• Customized printed output - system output can be customized by means of adjustable templates

What your company needs

ANNECA InTouch CRM will not only slip painlessly into your company and your employees' lives, but it can also adapt to current business processes and routines. You or your IT partner can change a lot of application forms, data fields or output reports without having to write a program code. This will customize InTouch CRM for your business. InTouch CRM options include for example:

• Mass e-mailing - notifying all customers about important issues by e-mail takes 3 mouse clicks
• Generating phone calls for a call-center - do you need to call a group of contacts? It is not a problem to delegate, monitor and assess this activity
• Automatic matching of duplicate entries - do you have two contacts in a database because of a typo? This is easily resolved in InTouch CRM
• Service subscription billing - do you have "flat rate" clients with subscribed hours? Billing of those cases is easy in InTouch CRM
• Segmentation of customers into categories - you can have your own customer categories and easily filter required groups
• Document administration - shared documents can be saved in the same location as other important information
• Delegating - the system will give you full control over the fulfillment of delegated tasks. It will notify you when a task is past due

As technology is supposed to work

ANNECA InTouch CRM works just like your IT manager likes. It is thanks to the fact that it uses real standards, which are utilized in the most sophisticated projects. He will like quick and easy installation and less administration. He will stay relaxed when your company grows and volume of data increases. IT manager will appreciate the following features:

• Easy upgrade - the system is easily upgraded to a higher version by means of a guide and there is no need to install each upgrade in a series
• Integration with other systems - data in InTouch CRM is easily accessible using XML or SQL commands (ODBC)
• Standard technology - all that the system uses is based on open standards, for example XML, SQL, HTTP, JAVA, XSL, etc.
• Remote administration - the system can be administered from anywhere on the internet

Selected facts about InTouch CRM