How Does InTouch CRM Make Communication Easier?

InTouch CRM largely supports e-mail communication. E-mail client is part of the system. It allows to send and receive e-mail through the unlimited number of mailboxes (note: the system supports POP3, IMAP and SMTP protocols).

InTouch CRM tries to match all e-mails with records of business cases, customers and opportunities. This is performed both by means of sender's email address and of a special mark that InTouch CRM attaches to outgoing e-mails. Thanks to this automatic link formation between e-mails and customer information, you are always informed about communication pertaining to a particular business case. You will not have to think any more about where to find a particular e-mail relating to this or that.

InTouch CRM also includes a mass mail function, which can be personalized. It means that each of the thousands of outgoing e-mails can address a customer by his name.

If you frequently answer common customers' questions in a standard way, you can use a system of templates. Templates can be shared in the system so it is easy to make their use unified. Each template can contain a field for automatic merging.